Privacy Policy

Jugnoo WhatsApp Marketing · Last updated October 12, 2026

Jugnoo WhatsApp Marketing ("the App") is provided by CleverCat ("we", "us") to merchants using Shopify. This policy explains what information the App collects when a merchant installs it, how it is used, and how it is deleted.

Information we collect

Merchant information. When you install the App we receive your store domain and an access token from Shopify, and we store the WhatsApp Business Account settings you enter: WABA ID, phone number ID, display phone number, verified business name, message template status and your automation settings (for example the cart reminder delay).

Customer information. To send the WhatsApp messages you enable, the App reads the following from your Shopify store through webhooks: customer name, phone number, checkout link and cart value for abandoned checkouts, and new orders so a reminder is not sent once the customer completes the purchase. When order notifications are on, we also read order number, totals, fulfillment and tracking details to fill those templates. We keep a log of messages sent (recipient phone number, template name and delivery status) and the raw delivery and reply events Meta sends us.

Chatbot and inbox. When you turn on the WhatsApp chatbot, we store the conversations customers have with your WhatsApp Business number (WhatsApp name, phone number, messages, and photos or files they send, which stay on Meta's servers and are loaded only when you open them) and the details the chatbot collects for your team. To answer order tracking questions, the chatbot looks up the order number the customer sends and shares its status only when the customer's WhatsApp number matches the phone number on the order.

The App does not collect payment card details, and does not track storefront visitors. The optional WhatsApp chat button on your storefront only opens a WhatsApp link to your number; it does not send data to us.

How we use information

• To send abandoned-cart reminders through the WhatsApp Business Platform, only when you turn this feature on.
• To reply to your customers automatically with the chatbot, and to show their chats in your App inbox so your team can answer them.
• To send order status WhatsApp messages (confirmed, shipped, delivered, cancelled) when you turn those notifications on.
• To show message statistics on your App dashboard.
• To troubleshoot delivery problems and provide support.

We do not sell personal information or use it for advertising.

Sharing with service providers

• Meta Platforms (WhatsApp Business Platform) — the customer phone number and message content are sent to Meta to deliver WhatsApp messages from your WhatsApp Business Account. Meta bills you directly for messaging.
• Vercel — hosts the App.
• Supabase — hosts the App database.

Retention and deletion

• Raw Meta event logs are deleted automatically after 30 days.
• When you uninstall the App, all scheduled messages are cancelled and automations, including the chatbot, are turned off immediately.
• Store and customer erasure requests sent by Shopify are recorded and completed within 30 days. You can also ask us to delete your store's data at any time using the contact below.
• Customer data requests received from Shopify are answered with the data we hold for that customer.

Security

Data is transmitted over HTTPS. Shopify and Meta webhooks are verified with signatures before they are processed, and access to the database is restricted to the App.

Your rights

Merchants can request access to, correction of, or deletion of their data at any time by contacting us. Customers of a store should contact the store directly; the store can submit the request to us through Shopify.

Contact

Questions about this policy: support@yourdomain.com